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7asri10 ÇáãæÇÕÝÇÊ ÇáÞíÇÓíÉ ÇáÚÇáãíÉ ÇáÍÏíËÉ iso9001–2000



ÇáãæÇÕÝÇÊ ÇáÞíÇÓíÉ ÇáÚÇáãíÉ ÇáÍÏíËÉ ISO9001–2000
Global standards of modern ISO9001-2000


ÓíÊã ÊÒæíÏßã ÈÇáãÍÊæì ÇáÚáãì ááÏæÑÉ Ýì ÍÇá ØáÈåÇ ãä ÞÈáßã


ÇáÊÓÌíá ÇáãÈÏÆì ááÏæÑÉ


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ááÅÓÊÝÓÇÑ Úä (ÇáãÍÊæì ÇáÚáãì - ÇáÑÓæã - ãæÇÚíÏ ÇáÅäÚÞÇÏ - ÇáÚÑæÖ æÇáÊÎÝíÖÇÊ ) :


ãäÓÞÉ ÇáÊÏÑíÈ : ãäì ÝÄÇÏ

ÌæÇá - æÇÊÓ ÃÈ : 01150234625 002

ÈÑíÏ ÅáßÊÑæäì : mona@itregy.com

ÇáãæÞÚ ÇáÊÓæíÞì : ÇáÏæÑÇÊ ÇáãÊÎÕÕÉ

ÇáãæÞÚ ÇáÑÓãì : ãäÊÌÚ ÇáÊÏÑíÈ ÇáÏæáì ITR

ÃãÇßä ÇáÅäÚÞÇÏ :

ÏÈÜÜÜí - ãÇáíÒíÇ - ÇáÞÇåÑÉ – ÇáÅÓßäÏÑíÉ – ÈíÑæÊ - ÊÑßíÇ - áäÏä - ÈÇÑíÓ - ÝííäÇ - ÔÑã ÇáÔíÎ - ÝÑÇäßÝæÑÊ

ãÏÉ æãæÇÞíÊ ÇáÅäÚÞÇÏ :


ÊÚÞÏ ÇáÏæÑÉ ÇáÊÏÑíÈíå ÔåÑíÇð áãÏÉ (5) - (7) - (10) - (14) íæãÇ æÈäÝÓ ÚÏÏ ÓÇÚÇÊ ÇáÊÏÑíÈ ÇáßáíÉ æ ÇáãÇÏÉ ÇáÊÏÑíÈíå æ áßä ÈÇÎÊáÇÝ ÚÏÏ ÓÇÚÇÊ ÇáÊÏÑíÈ Çáíæãíå
æíãßäßã ÇáãÔÇÑßå Ýí ÇáÝÊÑå ÇáÊí ÊäÇÓÈßã æ ÊÊäÇÓÈ ãÚ ãÄÓÓÊßã

ÅÓáæÈ ÅÚÏÇÏ ÇáÈÑäÇãÌ ÇáÊÏÑíÈì :

ÇáãÍÇÖÑÇÊ: íäÝÐ ÇáÏæÑÇÊ ãÌãæÚÉ ãä ÇáÎÈÑÇÁ ÇáãÊÎÕÕæä Ýí ãÌÇáÇÊ ÇáÊÏÑíÈ ÇáãÎÊáÝÉ
ÇáãÇÏÉ ÇáÚáãíÉ: æåí ãßÊæÈÉ Úáì ÔÑÇÆÍ ÊÚáíãíÉ ÈÇÓÊÎÏÇã ÈÑäÇãÌ Power Point ßæÓÇÆá ãÓÇÚÏÉ
ÇáÍÇáÇÊ æÇáÊØÈíÞÇÊ ÇáÚãáíÉ
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* ÎÕæãÇÊ ÎÇÕÉ ááãÌãæÚÇÊ
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* ÇáÔåÇÏÇÊ :
íÍÕá ÇáãÊÏÑÈ Úáì ÔåÇÏÉ ãÚÊãÏå ÏæáíÇ ãä ãäÊÌÚ ÇáÊÏÑíÈ ÇáÏæáí æÔåÇÏÉ ãä ÌÇãÚÉ ßÇãÈÑÏÌ ÇáÈÑíØÇäíÉ

íÊÔÑÝ ãäÊÌÚ ÇáÊÏÑíÈ ÇáÏæáí ITR ÈÊÞÏíã ÏæÑÇÊ Ýì ãÌÇá "ÇáÌæÏÉ æÇáÅäÊÇÌ"
ÇáÊì ÓæÝ ÊÚÞÏ ÎáÇá ÇáÚÇã 2017 :


ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇÏÇÑÉ ÇáãÔÊÑíÇÊ æÇáãÎÇÒä MBA
Overall quality in the management of procurement and stores MBA

ÇáÇÍÊÑÇÝ Ýí ÅÏÇÑÉ ÇáÌæÏÉ
A professional in quality management

ÇáÑÞÇÈÉ Úáì ÇáÌæÏÉ Ýì ãÔÑæÚÇÊ ÇáÊÔííÏ
Quality control in construction projects

ÇÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ
Total Quality Management

ÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ÇáãÎÊÈÑÇÊ (ISO 17025)
Total quality management in the laboratory (ISO 17025)

ÊßäæáæÌíÇ ÇáãÚÇãá æÖÈØ ÌæÏÉ ãíÇå ÇáÔÑÈ
Technology labs and adjust the quality of drinking water

ÙÈØ ÌæÏÉ ãíÇå ÇáÔÑÈ
Setting the drinking water quality

ÇÏÇÑÉ ÇáÌæÏÉ Ýì ÇáãÎÊÈÑÇÊ ÇáØÈíÉ
Quality in Medical Laboratory Management

ÊØÈíÞÇÊ ãÝÇåíã ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇáÇÏÇÑÉ ÇáãÍáíÉ æÇáÈáÏíÉ
Total Quality concepts in the local administration and municipal applications

ÇáØÑÞ æÇáÇÓÇáíÈ ÇáÇÍÕÇÆíÉ áãÑÇÞÈÉ ÇáÌæÏÉ
Statistical methods and methods for quality control

ÇáãÚÇííÑ ÇáÏæáíÉ Ýì ÌæÏÉ ÎÏãÉ ÇáÚãáÇÁ
International standards in the quality of customer service

ÅÚÏÇÏ ÇáãÑÇÌÚííä ÇáÏÇÎáííä áäÙÇã ÅÏÇÑÉ ÇáÌæÏÉ
Preparation of internal auditors for quality management system

ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ãÎÊÈÑÇÊ ÇáÊÍÇáíá ÇáØÈíÉ æÇáßíãíÇÆíÉ
TQM in medical laboratories and chemical analyzes

ÇÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇáãÎÊÈÑÇÊ ÇáßíãíÇÆíÉ
Total quality management in the chemical laboratory

ÊæßíÏ ÇáÌæÏÉ (Quality Assurance)
Quality Assurance (Quality Assurance)

ÇáãÑÇÌÚÉ ÇáÏÇÎáíÉ áäÙã ÇáÌæÏÉ ( ISO )\u200f
Internal Audit of Quality Systems (ISO)

äÙÇã ÅÏÇÑÉ æÊæßíÏ ÇáÌæÏÉ QMS
Management System and Quality Assurance QMS

äÙÇã ÖãÇä ÇáÌæÏÉ Ýì ÇáãÓÊÔÝíÇÊ
Quality assurance in the hospital system

ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ÇÏÇÑÉ ÇáãÔÊÑíÇÊ æÇáãÎÇÒä Ü MRP
Total quality management in procurement and stores MRP

ÊØÈíÞ ÇáÌæÏÉ Ýí ÊÞäíÉ ÇáãÚáæãÇÊ
Application of quality in information technology

ÇáÊãííÒ æÇáÇÈÏÇÚ Ýì ÇÏÇÑÉ ÇáÎÏãÇÊ ÇáÚÇãÉ Ýì Ùá ãäåÌ ÇáÌæÏÉ ÇáÔÇãáÉ
Discrimination and innovation in the management of public services under the total quality approach

ÇáÊÎØíØ ÇáÇÓÊÑÇÊíÌì Ýì ÊØæíÑ ÇáãäÊÌ æÊÍÞíÞ ÇáÌæÏÉ ÇáÔÇãáÉ
Strategic Planning in the product development and the achievement of the overall quality

ÖÈØ æÊæßíÏ ÌæÏÉ ÇáÎÑÓÇäÉ
Control and quality assurance of concrete

ÇáÞíÇÏÉ ÇáÇÈÊßÇÑíÉ æÊØæíÑÇÏÇÁ ÇáÌæÏÉ æÈäÇÁ ÇáÞÏÑÇÊ
Ttoirada innovative leadership and the quality and capacity building

ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇáãÎÊÈÑÇÊ æÇáÊÚÇãá ãÚ ÇáÚíäÇÊ
TQM in laboratories handling specimens

ÇÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇáÎÏãÇÊ ÇáÕÍíÉ
Total Quality in Health Services Management

ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ÇáãÎÊÈÑÇÊ ÇáßíãíÇÆíÉ
TQM in chemical laboratories

ÇÚÏÇÏ ÇáãÑÇÌÚ ÇáÏÇÎáì áäÙÇã ÇÏÇÑÉ ÇáÌæÏÉ æÇáÇäÊÇÌ
Preparation of the internal auditor of the quality system and production management

ãÚÇííÑ ÇáÃãä æÇáÓáÇãÉ ÇáÈíæáæÌíÉ æÊæßíÏ ÇáÌæÏÉ Ýì ÇáãÚÇãá æÇáãÎÊÈÑÇÊ
Security standards and biological safety and quality assurance in laboratories

ÇáÊÍáíá ÇáÅÍÕÇÆí áäÙã ÇáÌæÏÉ "spss"
Statistical analysis of quality systems "spss"

ÇáÇÎØÇÁ ÇáÔÇÆÚÉ áÊØÈíÞÇÊ ÇáÌæÏÉ
Common Mistakes to quality applications

äÙã ÇáÊÍßã Ýì æËÇÆÞ ÇáÌæÏÉ
Control and documentation of quality systems

ÇáÚãáíÇÊ ÇáÇÍÕÇÆíÉ ááÌæÏÉ æÚáÇÞÊåÇ ÈÇÊÎÇÐ ÇáÞÑÇÑÇÊ
Statistical process for quality and its relationship to decision-making

ÇáãæÇÕÝÇÊ ÇáÞíÇÓíÉ ÇáÚÇáãíÉ ÇáÍÏíËÉ ISO9001–2000
Global standards of modern ISO9001-2000

ÞíÇÓ ÏæÑ ÖÇÈØ ÇáÌæÏÉ
Measuring the role of the quality officer

ÅÚÏÇÏ ãÑÇÌÚ ÏÇÎáì äÙã ÓáÇãÉ ÇáÛÐÇÁ HACCP
Preparing internal auditor HACCP food safety systems

ÇáÊãíÒ Ýí ÇáÃÏÇÁ ãä ÎáÇá ãÏÎá 6 ÓíÌãÇ
Excellence in performance through the entrance of 6 Sigma

ÇáÊÍßã æÖÈØ ÇáÌæÏÉ Ýí ÇáãÚãá ÇáÈíæáæÌí
And quality control in the lab biological control

ÖÈØ ÇáÌæÏÉ Ýí ÇáãÎÊÈÑÇÊ
Quality control in laboratories

ÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇáãßÊÈÇÊ æãÑÇßÒ ÇáãÚáæãÇÊ
TQM in libraries and information centers management

äÙã ãÚáæãÇÊ ãÑÇÞÈÉ ÇáÌæÏÉ ÖÈØ ÌæÏÉ ÇáÇäÊÇÌ
Quality Control Information Systems adjust the output quality

ÇáãÚÇíÑÉ áÇÌåÒÉ ÇáÇÎÊÈÇÑ æÇáÞíÇÓ
Calibration of test and measurement

ÅÏÇÑÉ ÇáÃÒãÉ ÇáÃãäíÉ ØÈÞÇð áäÙÇã ÇáÌæÏÉ ÇáÚÇáãì
Management of the security crisis, according to the global quality system

ÈÑäÇãÌ ÇáÊÏÞíÞ ÇáÏÇÎáí ááÇÎÊÈÇÑ æãÎÊÈÑÇÊ ÇáãÚÇíÑÉ - ÇíÒæ17025/2005
Internal audit program for testing and calibration laboratories - ISO 17025/2005

ãÑÇÞÈÉ ÖÈØ ÇáÌæÏÉ æÝÞÇ ááãÚÇííÑÇáÏæáíÉ
Quality control and adjust according to the Maiaratah

ÅÏÇÑÉ ÌæÏÉ ÇáÚãáíÇÊ ááæÕæá ááÊãíÒ ÇáÅÏÇÑí
Quality management processes to reach the administrative excellence

ÊÍßã æãÑÇÞÈÉ ÇáÌæÏÉ Ýí ÇáãÎÊÈÑ ÇáÈíæáæÌí
Control and quality control in the laboratory biological

ÊØÈíÞÇÊ ÇáÇíÒæ14001
ISO 14001 applications

ÇáÅÏÇÑÉ ÇáÇÓÊÑÇÊíÌíÉ ááÌæÏÉ ÇáÔÇãáÉ Ýì ÇáÌÇãÚÇÊ æãÑÇßÒ ÇáÈÍæË ÇáÚáãíÉ
Strategic management TQM in universities and scientific research centers

ÔåÇÏÉ ÇÚÏÇÏ ßÈíÑ ãÑÇÌÚì ÇáÃíÒæ14001/2004
Great preparation auditors certificate ISO 14001/2004

ÇÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇáÔÑßÇÊ æÇáãäÙãÇÊ
Overall quality in the management of companies and organizations

ÇáãÎÊÈÑÇÊ ÇáßíãíÇÆíÉ áãÚÏÇÊ æÃÏæÇÊ ÇáÌæÏÉ
Chemical laboratory equipment and tools Quality

ãÑÇÞÈÉ ÇáÌæÏÉ ÇáãæËÞÉ
Documented quality control

ãÑÇÞÈÉ ÌæÏÉ ÇáãÔÑæÚ
Monitor the quality of the project

ÇáÅÏÇÑÉ ÈÇáÌæÏÉ ÇáÔÇãáÉ ßãÏÎá ááÊäÇÝÓíÉ æÇáÊãíÒ
Total quality management as an input to the competitive excellence

ÇáÞíÇÓ æÇáÇÎÊÈÇÑÇÊ ÇáãíßÇäíßíÉ
Measurement and mechanical tests

ÊØÈíÞ ÇáÌæÏÉ Ýí ÇáÊÚáíã ÇáÃßÇÏíãí
Application of quality in academic education

ßíÝ ÊÍÞÞ ÇáÊãíÒ áãäÙãÊß ãä ÎáÇá ÇáÅÏÇÑÉ ÈÇáÌæÏÉ ÇáÔÇãáÉ
How do you achieve excellence for your organization through total quality management

ÇáØÑÞ ÇáãÎÊáÝÉ áÊÞÏíÑ ÌæÏÉ ÇáãäÊÌÇÊ ÇáÒÑÇÚíÉ
Different ways to assess the quality of agricultural products

ãåÇÑÇÊ ÇáÊÏÞíÞ Úáì ÇáÌÜæÏÉ
Audit quality skills

ãäåÌ ÇáÊÌÑÈÉ ÇáãÇáíÒíÉ Ýí ÇáÅÏÇÑÉ ÇáÇÓÊÑÇÊíÌíÉ
Curriculum Malaysian experience in strategic management

ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ÅÏÇÑÉ ÇáÊÏÑíÈ æÇáÊØæíÑ
Overall quality in training and development management

ÇáãÝÇåíã ÇáãÊÞÏãÉ ááÌæÏÉ ÇáÔÇãáÉ Ýì ÅÏÇÑÉ ÇáãßÇÊÈ
Advanced concepts of total quality management in offices

ÅÏÇÑÉ ÇáãÓÊÔÝíÇÊ
Hospital Management

ÏÈáæã ÇáÌæÏÉ ÇáÔÇãáÉ
Total Quality Diploma

ÏÈáæã ÅÏÇÑÉ ÇáãÓÊÔÝíÇÊ
Diploma in Hospital Management

ÏæÑÉ ÎÈíÑ ÇáÌæÏÉ
Quality Expert Course

ÊäãíÉ ÇáãåÇÑÇÊ ÇáãåäíÉ æÇáÅÏÇÑíÉ æÇáÃßÇÏíãíÉ áÃÚÖÇÁ åíÆÉ ÇáÊÏÑíÓ
Professional skills and academic and administrative faculty development

ÊäãíÉ ÇáãåÇÑÇÊ ÇáÅÔÑÇÝíÉ Úáì ÇáÎÏãÇÊ ÇáÚÇãÉ ááÃËÇË æÇáãßÊÈíÉ
Supervisory Skills Development on public services for furniture and office

ÊØÈíÞÇÊ ãÝÇåíã ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ÇáãÓÊÔÝíÇÊ æÇáãÑÇßÒ ÇáÕÍíÉ
Total Quality concepts in hospitals and health centers applications

ÊØÈíÞÇÊ ÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ æÊØæíÑ ÇáÃÏÇÁ ÈÇÓÊÎÏÇã 6 ÓíÌãÇ
Total quality management applications and the development of performance using 6 Sigma

ÊØÈíÞ ÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ Ýì äÙÜã ÇáÊÏÑíÈ
The application of total quality management in training systems

ÊÓæíÞ ÇáÎÏãÇÊ ÇáÕÍíÉ æÃËÑå Ýí ÊÚÒíÒ ÇáÊäÇÝÓíÉ Ýí ÇáãÓÊÔÝíÇÊ
Marketing of health services and its impact on enhancing competitiveness in hospitals

ÊÎØíØ ÇáÞæí ÇáÚÇãáÉ ãä ãäÙæÑ ÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ
Strong workforce planning of comprehensive quality management perspective

ÊÍÏíÏ ãÝåæã ÇáÚãá ÇáÌãÇÚí ááÌæÏÉ ÇáÔÇãáÉ ÝÜí ÅÏÇÑÉ ÇáãÜßÇÊÈ
Define the concept of teamwork TQM in office management

ÊÈÓíØ ÇÌÑÇÁÇÊ äÙã ÇáÚãá Ýì Ùá ãäåÌ ÇáÌæÏÉ ÇáÔÇãáÉ
Simplify systems work measures in the light of the overall quality approach

ÇáãäåÌ ÇáÇæÑæÈí Ýí ÇáÊÎØíØ ÇáÇÓÊÑÇÊíÌí æÊÍÞíÞ ÇáÌæÏÉ ÇáÔÇãáÉ
European approach in strategic planning and achieve a comprehensive quality

ÇáãÝåæã ÇáÍÏíË ááÎÏãÇÊ ÇáÚÇãÉ Ýì Ùá ãäåÌ ÇáÌæÏÉ ÇáÔÇãáÉ
The modern concept of public services under the total quality approach

ÇáãÝÇåíã ÇáãÊÞÏãÉ Ýí ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ÅÏÇÑÉ ÇáãßÇÊÈ ÇáÇÏÇÑíÉ
Advanced concepts in TQM in administrative office management

ÇáãÏÇÎá ÇáÅÈÏÇÚíÉ Ýì ÅÏÇÑÉ ÇáãÓÊÔÝíÇÊ
Creative entrances in hospital management

ÇáãÇÌÓÊíÑ Çáãåäí Ýí ÅÏÇÑÉ ÇáÃÚãÇá
Professional Master of Business Administration

ÇáÑÄíÉ ÇáÇÓÊÑÇÊíÌíÉ áÅÏÇÑÉ ÇáãæÇÑÏ ÇáÈÔÑíÉ æÞíÇÓ ÇáÃÏÇÁ Ýì Ùá ãäåÌíÉ ÇáÌæÏÉ ÇáÔÇãáÉ
Strategic vision for human resources management and performance measurement in light of the overall quality methodology

ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ÇáãÄÓÓÇÊ ÇáÊÚáíãíÉ æÇáÌÇãÚÇÊ
TQM in educational institutions and universities

ÇáÌæÏÉ ÇáÔÇãáÉ Ýí ÇÏÇÑÉ ÇáÎÏãÇÊ ÇáÚÇãÉ æÊØÈíÞ ãÚÇííÑ ÇáÃíÒæ
Overall quality in the management of public services and the application of ISO standards

ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇáÊÚáíã ÇáÌÇãÚí
Overall quality of university education

ÇáÌæÏÉ ÇáÇÏÇÑíÉ ÇáÔÇãáÉ Ýí ÅÏÇÑÉ ÇáÃÚãÇá ÈÑæÍ ÇáÝÑíÞ ÇáæÇÍÏ
Administrative overall quality in business administration with team spirit

ÇáÎØæÇÊ ÇáÚãáíÉ áÅÏÇÑÉ ÇáÌæÏÉ ÈÑæÍ ÇáÝÑíÞ
Practical steps for quality management team spirit

ÇáÊãíÒ æÇáÅÈÏÇÚ Ýì ÇÏÇÑÉ ÇáÎÏãÇÊ ÇáÚÇãÉ Ýì Ùá ãäåÌ ÇáÌæÏÉ ÇáÔÇãáÉ
Excellence and innovation in the management of public services under the total quality approach

ÇáÊãíÒ æÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ ááãæÇÑÏ ÇáÈÔÑíÉ æÔÜÜÄæä ÇáãæÙÝíä æÇáÊØæíÑ ÇáÇÏÇÑì
Excellence and total quality management of human resources and personnel and administrative development

ÇáÊØÈíÞÇÊ ÇáÍÏíËÉ ááÌæÏÉ Sigma 6
Modern applications of quality Sigma 6

ÇáÃÓÇáíÈ ÇáÍÏíËÉ áÊÈÓíØ ÇÌÑÇÁÇÊ äÙã ÇáÚãá Ýì Ùá ãäåÌ ÇáÌæÏÉ ÇáÔÇãáÉ
Modern methods to simplify work procedures for systems under a comprehensive quality approach

ÇáÅÏÇÑÉ ÇááæÌÓÊíÉ ááãæÇÏ æÝÞÇð áãÏÎá ÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ
Logistics management of materials, according to the entrance of Total Quality Management

ÇáÅÏÇÑÉ ÇáÅÓÊÑÇÊíÌíÜÉ ááÌÜæÏÉ ÇáÔÇãáÜÉ Ýì ÇáãÓÊÔÝíÇÊ æÇáÞØÇÚÇÊ ÇáÕÍíÉ
Strategic Management TQM in hospitals and health sectors

ÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉ 6 ÓíÌãÇ
Total Quality Management 6 Sigma

ÊØÈíÞ ãÚÇííÑ ÇáÌæÏÉ Ýí ÇáãÎÊÈÑÇÊ
The application of quality standards in the laboratory

ÅÏÇÑÉ ÇáÌæÏÉ ÇáÔÇãáÉö Ýí ÇáãÓÊÔÝíÇÊ
Total quality management in hospitals

ÇÓÊÑÇÊíÌíÇÊ ÇáÌæÏÉ ÇáÔÇãáÉ ÈÇÓÊÎÏÇã 6 ÓíÌãÇ
Overall quality using 6 Sigma strategies

ÇÓÊÑÇÊíÌíÇÊ ÇáÌæÏÉ ÇáÔÇãáÉ Ýì ÇáÇÏÇÁ ÇáÍßæãí ÈÇÓÊÎÏÇã 6 ÓíÌãÇ
Overall quality of government performance by using 6 Sigma strategies

ÇáÅÈÏÇÚ æÇáÊãíÒ Ýí ÇáÅÏÇÑÉ Ýí Ùá ãäåÌ ÇáÌæÏÉ ÇáÔÇãáÉ
Innovation and excellence in management under total quality approach

ÇáÈÑäÇãÌ ÇáãÊßÇãá ááÊÚÑíÝ ÈÇáÃíÒæ9000 / 2008
Integrated program for the definition of ISO 9000/2008

ÇáãÑÇÌÚÉ ÇáÏÇÎáíÉ áäÙã ÇáÌæÏÉ ÇáÃíÒæ9001-2008
Internal audit for quality systems ISO 9001-2008

ááÅÓÊÝÓÇÑ Úä (ÇáãÍÊæì ÇáÚáãì - ÇáÑÓæã - ãæÇÚíÏ ÇáÅäÚÞÇÏ - ÇáÚÑæÖ æÇáÊÎÝíÖÇÊ ) :


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